Implementation Specialist

HRS is looking to add a new Implementation Specialist to our Client Success team. This position will work collaboratively with the rest of the Client Success team to successfully onboard new clients.

This is a full-time position based in Hoboken, NJ.

Who you are

Our ideal candidate is someone who has 1-2 years of work experience in an account management or sales-type position. You will be the primary point of contact during the onboarding processes of new clients. Preferably, you have experience working with SaaS, implementation processes, account management, and/or sales. A Bachelor’s Degree from a 4-year university is required.

What you’ll be doing

• The primary point of contact during the onboarding process
• Manage implementation planning and strategy of new clients
• Provide in-person and virtual training for all HRS products to clients, prospects, and partners
• Learn about the post-acute care space and develop expertise on industry trends and topics
• Develop best practices for telehealth, remote patient monitoring and HRS system utilization
• Create strategic program structures that position telehealth programs for success
• Advocate for client needs within HRS and ensure the highest level of customer service is maintained
• Work collaboratively with Client Success & other internal teams to build knowledge and improve processes

What we’re looking for

• Strong communication skills in all aspects (phone, email, presentations, in-person)
• Ability to communicate effectively throughout all levels of an organization, from C-suite executives to clinicians and front-line staff
• Ability to work independently
• Ability to adapt quickly and prioritize effectively
• Ability to manage multiple project timelines and provide weekly updates on progress
• Team oriented
• Positive and personable
• Ability to represent HRS and be a face of the company
• Ability to manage client expectations and inspire confidence
• Passionate about advocating for clients and building successful programs
• Eager to learn and gain knowledge of healthcare space
• Attention to detail
• Willing to travel for client implementations and in-person meetings
• Comfortable with Salesforce, Microsoft Office Suite
• Knowledge of EMR’s and experience with Yesware a plus

What we offer

• Competitive salary commensurate with experience
• Flexible hours and work environment
• Paid vacation
• Medical, dental, vision, disability and life insurance packages to fit your needs
• Flexible spending account for medical, commuter benefits
• 401(k) savings plan
• Unlimited snacks, coffee, and drinks
• Employee events and catered team lunches
• Kegerator
• ZogSports Team
• The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it! 

 

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.